We understand that many of your clients are looking to cancel their travel plans. To minimize our wait times and to be efficient as possible, we have created a workflow process.
If you are looking to CANCEL a Flight, Cruise or Vacation Package, please do the following:
1. Make your Email Subject Line: Cancel - Departure Date
2. Ensure you are sending your cancellation to the right email
- Air Cancellations go to firstname.lastname@example.org
- Cruise Cancellations go to email@example.com
- SQ & TG Packages go to firstname.lastname@example.org
3. Ensure the body of your email has the PNR / PAX names.
We are prioritizing our responses by departure dates. This is the optimal way to control wait times and get to clients who are departing sooner rather than later. Our team is also adhering the rules and policies set in place by the airlines/cruiselines and travel providers.
If you are a traveller, we ask that you reach out DIRECTLY to the travel agent or travel agency you originally booked your trip with for the best assistance.
Please try to remain calm and work with us as we handle this influx of cancellations and inquiries.
Thank you for your understanding,
The TravelBrands Team.
Contact us about your specific request and we will respond as soon as possible. Fill out the field boxes below or call us toll-free 1-888-485-1481.
5343 Dundas Street West, 4th Floor, Toronto, Ontario, M9B 6K5