TravelBrands Enhances Agent Experience with Advanced Contact Centre Solution

TORONTO, ON – TravelBrands is excited to announce the successful launch of its latest technological advancement in collaboraon with Local Measure, providing a state-of-the-art contact centre and telephony soluon. This transformaon leverages Local Measure Engage for Amazon Connect to provide seamless inbound/outbound voice communicaon and CRM integraon across the enre call centre, servicing thousands of travel agents across Canada.

This project marks a signicant step forward in TravelBrands’ commitment to delivering exceponal service. By integrang cung-edge technology with robust customer relaonship management tools, TravelBrands aims to enhance the overall experience for agents while improving producvity.

“We are thrilled to have collaborated with Local Measure to transform our operaons,” said Nathalie Tanious, President & CEO of H.I.S.-Red Label Vacaons. “This iniave was essenal to meet the growing demand and increasing volume we are experiencing. The new contact centre soluon opmizes our operaonal eciency and greatly elevates the experience we oer. The project required immense eort, and our team executed this transformaon awlessly.”

Local Measure Engage is a pre-built contact center plaorm that uses the power of AWS and Generave AI to provide customers with highly personalized experiences. This collaboraon ensures TravelBrands remains at the forefront of customer service excellence in the travel industry.